A
well-managed collection operation can contribute significantly
to the bottom line of a consumer lender. PMA works with
in-house and third party collection agencies, defining
collection policy, testing alternative strategies, and
tracking and interpreting results. Our approach is unique;
based on our ability to process and manage complex transactional
collection data and rigorously link strategic and operational
efficiency to profit improvement.
 Most
collection systems do not provide the account tracking
or reporting necessary for effective collection strategy
management. To overcome these limitations, PMA offers
collection information management solutions. Our proprietary
software allows us to capture detailed collection activity
on all accounts. When merged with contact, promise and
payment data, the resulting database provides a powerful
tool for analyzing the effectiveness of various collections
strategies, defining the "next-best-action" and developing
targeted collection scoring
systems.
We provide detailed monthly performance
tracking reports that directly link the collection
actions taken (e.g., calls, letters, skip trace, etc.),
and their effectiveness (e.g., right party contacts,
promises and payments) to the dollars collected and
the profit generated for each collection segment.
Using these reports
managers can quickly and easily compare month-by-month
performance for various strategies to determine which
strategy is most effective, and assess performance against
targets. All reports are provided in Microsoft Excel
format. The spreadsheets, which include proprietary
PMA functionality, allow managers and analysts to further
analyze results and prepare graphs and presentations.
As part of our full service information management solution,
we assist collection managers construct statistically
sound test and control based strategies and interpret
monthly results.
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